Answer: The Runiverse is a trademark registered by Saturn Running Events Limited, a company incorporated in England & Wales.
Answer: Any optional information is clearly highlighted, and you can utilise our services without providing this information.
This is the personal information that we collect per service:
When you create an account
We collect your contact and some very basic demographic information in order to create an account for you and for you to operate the Runiverse. You are then optionally able to provide additional information within your account.
When you connect an app or device
As part of connecting to an app or device you are required to consent to the sharing of information with us. The information provided will vary on the app or device used but can contain information such as the locations you have exercised, the route taken, and your heart rate. You are also able as part of posting these distances to add comments and photos.
When you manually record distances
You are able to manually record distances and the activities completed. You are also able to add comments or photos to accompany the details of the exercise completed.
When you participate in a virtual event or a virtual challenge
If you join an event or challenge by us that is not free of charge, you will need to put payment details with our third party payment provider. We use a third party payment provider and they will collect information for taking the payment and sending this to us. We will not be provided with this information from the third party.
When you log details of an attended event
You are able to manually record attendance at events, for these we record the event details and date, this information is usually publically available on the event organisers website.
When you contact us via social media, email us or use a live chat feature
We will collect your contact information and also collect the contents of your communication.
When you sign up for our newsletter
When you sign up to receive our newsletter we'll collect your email address. We will also collect details about how you interact with newsletters we send e.g. did you open the email.
Anonymised information
We may collect statistical information about your visit to our website to help us improve it.
This is the personal information that we collect per service:
When you create an account
We collect your contact and some very basic demographic information in order to create an account for you and for you to operate the Runiverse. You are then optionally able to provide additional information within your account.
When you connect an app or device
As part of connecting to an app or device you are required to consent to the sharing of information with us. The information provided will vary on the app or device used but can contain information such as the locations you have exercised, the route taken, and your heart rate. You are also able as part of posting these distances to add comments and photos.
When you manually record distances
You are able to manually record distances and the activities completed. You are also able to add comments or photos to accompany the details of the exercise completed.
When you participate in a virtual event or a virtual challenge
If you join an event or challenge by us that is not free of charge, you will need to put payment details with our third party payment provider. We use a third party payment provider and they will collect information for taking the payment and sending this to us. We will not be provided with this information from the third party.
When you log details of an attended event
You are able to manually record attendance at events, for these we record the event details and date, this information is usually publically available on the event organisers website.
When you contact us via social media, email us or use a live chat feature
We will collect your contact information and also collect the contents of your communication.
When you sign up for our newsletter
When you sign up to receive our newsletter we'll collect your email address. We will also collect details about how you interact with newsletters we send e.g. did you open the email.
Anonymised information
We may collect statistical information about your visit to our website to help us improve it.
Answer: Our systems DO NOT use client-side cookies. We do however use 'sessions', which are an essential server-side cookies as part of the user access functions (logging in). These are used purely during the 'session' in operation and are cleared once the browser window is closed off.
Answer: We collect personal information for some or all of the following reasons:
enable us to provide the services you have subscribed to
support capacity planning
comply with our legal obligations e.g., tax obligations
provide information and marketing materials to you about our services, but only where you have consented
provide content that you requested
assist with your support request and answer any questions
enable us to identify breaches of our terms and conditions
The Runiverse does not collect personal information for use by others.
The Runiverse does not collect personal information for use by others.
Answer: We process your personal information because you've given us permission, and we need to process the information to provide the services you have requested and/or to fulfil our contract with you. We may also process your personal information to comply with the law e.g., our tax obligations.
Answer: On accepting an event or challenge, the following information will be available to other users within the challenge:
first name and surname
posted distances and times on a cumulative basis within the leader board
No other information will be shared with other users.
Answer: We do not currently share any information with any other parties.
Answer: Your personal information is held in a controlled and secure environment. We use appropriate technical, organisational, and administrative security measures to protect any information we hold from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
You must prevent unauthorised access to your account by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Answer: We only keep your personal information for as long as it is required.
We will keep your personal information:
Until we no longer have a valid reason for keeping it
Until you request us to stop using it
For as long as required by law
We may keep just enough of your personal information to ensure that we comply with your requests. We will not use your personal information for any purpose other than those described in this notice and will comply with your right to deletion.
Answer:
The right to be informed
We have published this privacy notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your personal information.
The right to access
You have the right to access your information. Please email us if you want to access the personal information we hold about you.
The right to correction
If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. You can correct your information either within your account, or by emailing us.
The right to deletion
This is sometimes called "the right to be forgotten". If you want us to delete all your personal information please email us.
The right to restrict processing
You have the right to ask us to restrict how we process your personal information. This means we are permitted to store the data but not further process it. If you want us to restrict processing of your information, please email us.
The right to data portability
The right to object
You have the right to object to how we process your personal information. If you wish to object please email us.
The right to withdraw consent
If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time. You can withdraw your consent within your account, by emailing us.
The right to complain to a Supervisory Authority
You have the right to complain if you feel that we have not responded to your requests to solve a problem.
The right to be informed
We have published this privacy notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your personal information.
The right to access
You have the right to access your information. Please email us if you want to access the personal information we hold about you.
The right to correction
If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. You can correct your information either within your account, or by emailing us.
The right to deletion
This is sometimes called "the right to be forgotten". If you want us to delete all your personal information please email us.
The right to restrict processing
You have the right to ask us to restrict how we process your personal information. This means we are permitted to store the data but not further process it. If you want us to restrict processing of your information, please email us.
The right to data portability
The right to object
You have the right to object to how we process your personal information. If you wish to object please email us.
The right to withdraw consent
If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time. You can withdraw your consent within your account, by emailing us.
The right to complain to a Supervisory Authority
You have the right to complain if you feel that we have not responded to your requests to solve a problem.
Answer: There are a few ways to lodge a complaint:
Directly with us via our email.
If you are a European resident, you have the right to make a complaint to your Supervisory Authority.
Answer: We may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.